Signing in

Audience: everyone — coaches, coachees and admins.

You can sign in to MyZone Mindset without a password, using a code we email you. If you'd rather use a password, that works too.

Sign in with an emailed code (the default)

1. On the sign-in page, enter your email and choose Email me a sign-in code.
2. We send you one email, "Your MyZone Mindset sign-in code", with a 6-digit code and a link.
3. Either:
   • type the 6-digit code on the sign-in screen. This works whichever device the email is on, e.g. read it on your phone and type it on your laptop; or
   • tap Sign in to MyZone Mindset in the email, if you're reading it on the device you're signing in on, then press Continue.

The code and the link last 15 minutes and work once. Using either one cancels the other.

If it doesn't arrive: check your spam or junk folder. After a minute you can choose Send a new code. Only the newest code works.

If the code is refused: "That code isn't right, or it has expired" means a typo or an old code. After 5 wrong tries the code stops working, so send yourself a new one.

Sign in with a password

Choose Use a password instead on the sign-in page. Your browser remembers which way you signed in last and opens on that next time. Forgotten it? Use Forgot password?, or just sign in with an emailed code. Either way, don't create a second account: your email is already registered.

How long you stay signed in

You stay signed in on a device for 7 days, then sign in again.

If something goes wrong

The sign-in page says what happened:

Message	What it means	What to do
Invalid email or password	The password didn't match	Use Forgot password?, or an emailed code
We couldn't reach MyZone from this network	Your device couldn't reach us, so nothing was checked	Try another network, e.g. mobile data
Too many sign-in attempts	Several tries in a short time	Wait a few minutes and try again
Account is deactivated	Your account has been switched off	Contact your coach or administrator

Still stuck? Email support@myzonemindset.com, or ask your coach. Once you're in, the ? at the top of every page has the help search and the FAQ.